Shipping policy

Last Updated: August 6, 2024

Thank you for shopping with us! This Shipping Policy outlines the terms and conditions related to the shipment of products purchased through our online store. By placing an order with us, you agree to the terms below.

---

1. Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays) after payment confirmation. Orders placed on weekends or public holidays will be processed the following business day.

During peak seasons, promotional periods, or new product launches, processing times may be slightly extended. If there is a significant delay in shipment of your order, we will contact you via email.

---

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times are estimates and begin from the date of shipment, not the order date.

Note: Free shipping may be available on qualifying orders over a specified threshold. Any applicable free shipping offers will be displayed at checkout.

---

3. Damaged, Lost, or Missing Items

• Damaged in transit: If you receive your order damaged, please contact the shipping carrier or our support team immediately to file a claim. Please save all packaging materials and damaged goods before filing a claim, and email us photos within 7 days of delivery.
• Lost packages: If your tracking information shows that your package was delivered but you have not received it, please contact us within 7 days of the reported delivery date. We will work with the carrier to investigate.
• Missing items: If any items are missing from your order, please contact us within 7 days of delivery.

---

4. Incorrect Shipping Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for reshipment costs.

If you notice an error immediately after placing your order, please contact us within 1 hour at [support@yourstore.com] and we will do our best to update the address before the order ships.

---

5. Undeliverable Packages & Returned Shipments

If a package is returned to us as undeliverable (due to an incorrect address, refusal of delivery, or failure to pick up from a carrier facility), we will contact you to arrange reshipment. Additional shipping fees may apply.

---

6. Address Changes & Order Modifications

Once an order has been processed, we are unable to guarantee changes. Please contact us as soon as possible at [support@yourstore.com] and we will do our best to accommodate your request before the order ships.

---

7. P.O. Boxes & APO/FPO Addresses

We ship to P.O. Boxes and APO/FPO addresses via standard shipping only.

---

8. Shipping Restrictions

Some products may have shipping restrictions to certain regions due to local regulations. If your order cannot be shipped to your location, we will notify you and issue a full refund.

---

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please reach out to us:

• Email: info@paradisewildhaven.com
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM [Mountain Time]

---